Refund policy

BelLumis Skincare Return & Refund Policy
Operated by Verners Bergs (Private Individual, Sole Proprietor)
Last updated: June 3, 2025

Due to the customized nature of our products and our partnership with Selfnamed.com, we only accept returns if the product is damaged or faulty upon arrival.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the item by emailing info@bellumis.com. Be sure to include:

Your full name and order number
A clear description of the issue
Photo(s) showing the problem

Once we assess the situation and confirm the issue, we will offer a replacement, store credit, or full refund — depending on the nature of the problem and your preference.

Important Notes:

We do not accept returns or refunds for reasons such as change of mind, dissatisfaction with scent or texture, or ordering the wrong item.
Since our products are made specifically for each customer after the order is placed, all sales are final unless a valid defect or damage is reported.

Return address (only upon approval):

Still have questions?
📩 Email us at info@bellumis.com
📞 Call us at +371 27424346

Thank you for supporting slow, sustainable, made-to-order skincare. 💛

What early users are saying about BelLumis...

“I tried the Bellumis Mineral Sunscreen SPF30 for my morning walks — it absorbs fast and doesn’t feel sticky at all. Definitely part of my routine now.”

Clara Schneider
🇩🇪 Germany

“The Purifying Clay Mask is a game-changer! My skin felt smoother right after the first use. I use it twice a week before bed.”

Luca Moretti
🇮🇹 Italy

“I’m really impressed with the Hydrating Face Cream. I have dry patches during winter, and this actually helped without making my skin greasy.”

Anete Kalniņa
🇱🇻 Latvia

“Bought the Brightening Eye Serum out of curiosity and I’m surprised how well it de-puffed my under-eyes. The texture is silky but light.”

Olivia Bennett
🇬🇧 United Kingdom

“The Gentle Foaming Cleanser is really nice. It’s fragrance-free, which I love, and my skin feels clean but not tight afterwards.”

Henrik Sørensen
🇩🇰 Denmark

“I wasn’t expecting much, but the Vitamin C Serum from Bellumis really brightened my skin. I use it under SPF and it gives a healthy glow.”

Sofia Ivanova
🇧🇬 Bulgaria

“Tried the mineral sunscreen mainly for cycling trips — and it stayed on even with sweat. No white cast either, which is rare with mineral sunscreens.”

Andrej Novak
🇸🇮 Slovenia

“I got the Night Repair Balm, and it’s been amazing after sun exposure. Rich, but doesn’t clog my pores. My skin feels calm in the morning.”

Julie Lefevre
🇫🇷 France

“The SPF stick is super handy! I keep it in my bag and reapply during the day — especially useful around the nose and forehead.”

João Silva
🇵🇹 Portugal